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There are three ways to ensure your existing information management systems provide the best opportunity to delight your stakeholders: Ensure your current information management systems are [...]

This article is about law departments that implement technology – those that do it well, and those that would like to do it better. It has been my experience in working with law departments for [...]

Here is a fictional scenario. Let’s imagine that your company recently acquired a division of another company. Along with all the assets came a landfill with a less than stellar environmental [...]

Comparing Results with Requirements For this this week’s blog I thought it would be interesting and helpful to provide a quiz of sorts. Here is the background. I have been involved in well over [...]

We all know the importance of maintaining one’s home. Preventive maintenance saves problems and is always less costly than emergency maintenance. Caring for your law department matter management [...]

Dispute Avoidance – The Holy Grail of Continuous Improvement This blog will discuss the final step in my model for a law department continuous improvement program. As a brief review, the model [...]

When any business is considering an investment in equipment or technology, a question that must always be asked is “what will we save by making the investment?” I thought it would be interesting [...]

This year’s Legal Marketing Association annual meeting was held from April 13-15 in San Diego, CA. I just read a summary of one of the sessions, conducted by leading general counsel. The session [...]

Certainly everyone in the western hemisphere knows about Walmart. However, what may not be as well-known is the story I am about to tell. What makes this tale so remarkable is that it involves [...]

“Budgeting is telling your money where to go, instead of wondering where it went”. This quote, by the nationally syndicated talk show host and author Dave Ramsey, is a perfect introduction to [...]