Continuous Improvement

This article is about law departments that implement technology – those that do it well, and those that would like to do it better. It has been my experience in working with law departments for [...]

Dispute Avoidance – The Holy Grail of Continuous Improvement This blog will discuss the final step in my model for a law department continuous improvement program. As a brief review, the model [...]

“Budgeting is telling your money where to go, instead of wondering where it went”. This quote, by the nationally syndicated talk show host and author Dave Ramsey, is a perfect introduction to [...]

On May 3, 1883, the famous physicist Lord Kevin, in a lecture to the Institution of Civil Engineers, uttered the phrase “When you can measure what you are speaking about and express it in [...]

How to Create Lifecycle Process Playbooks – Step 2 of a Continuous Improvement Program As I mentioned at the end of my blog post of February 19th, I would next discuss the second step of [...]

This post discusses the first step in establishing a Continuous Improvement Program. The objective of this first step is to define metrics by which the department can measure its effectiveness in [...]